HP Hardware Support Off-site Return Services offer high-quality return-to-HP service levels with remote telephone support and off-site repair for eligible products at an HP designated repair center. The service includes off-site repair or replacement, materials and parts, labor, and the cost of the return shipment. "HP offers service levels with different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention."