HP Care Pack Pick-Up & Return Service - 2 Year - 9 x 5 - Service Depot - Maintenance - Electronic and Physical Serv...
Mfr PN: UM965E
SKU: 2103096
Regular price$168.32 
CASH / INTERAC$163.42
Availability: In stock (9999)
>> Eligible for free shipping* <<
(See note at the bottom of the page for details)
OVERVIEW
TECHNICAL SPECIFICATIONS
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HP Care Pack Pick-Up & Return Service - 2 Year - 9 x 5 - Service Depot - Maintenance - Electronic and Physical Service

This value-priced HP Care Pack solution provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair centre and return of the operational unit to you.

GENERAL INFORMATION
Manufacturer
Hewlett-Packard
Manufacturer Part Number
UM965E
Manufacturer Website Address
http://www.hp.com/ca
Brand Name
HP
Service Name
Care Pack Pick-Up & Return Service
Product Type
Service
SERVICE INFORMATION
Service Main Type
Maintenance
Service Sub Type
Electronic and Physical
Service Details

Remote problem diagnosis and support:

  • HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution

    • Repair centre services:

  • For issues that cannot be resolved remotely, an HP-authorised representative at an HP-designated repair centre provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary
  • Your coverage includes all required parts and materials

    • Pick-up by HP:

  • An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility

    • Return shipment:

  • An HP-authorised courier returns the repaired or replaced equipment to your location
  • Return shipment is by first-class ground transportation and usually takes between 3 and 7 days
  • You may request accelerated delivery for the actual additional cost of the shipment

    • Standard business hours coverage:

  • Service is available 8.00am - 5.00pm Monday to Friday, excluding holidays
    • Service Availability
    9 x 5
    Service Duration
    2 Year
    Product Supported
  • HP TouchSmart tx2-1300 Notebook PC Series
  • HP TouchSmart tx2-1200 Notebook PC Series
  • HP TouchSmart tm2-1000 Notebook PC Series
  • HP TouchSmart tx2-1000 Notebook PC Series
  • HP HDX X16-1100 Premium Notebook PC Series
  • HP HDX X18-1000 Premium Notebook PC Series
  • HP HDX X16-1300 Premium Notebook PC Series
  • HP HDX X18-1100 Premium Notebook PC Series
  • HP HDX X18-1300 Premium Notebook PC Series
  • HP Envy 15-1000 Notebook PC Series
  • HP Envy 13-1000 Notebook PC Series
    • bedirect is not responsible of reviews content even if we do have a moderation process to ensure that rating truly reflect community opinion. The rating is based on all available reviews for this product but only English one are displayed in this page.
    bedirect is not responsible of reviews content even if we do have a moderation process to ensure that rating truly reflect community opinion. The rating is based on all available reviews for this product but only English one are displayed in this page.
    * Free shipping for order over $1000 (before Options, Shipping & Handling and Taxes) and under 100 lbs on eligible items
      (canadian destinations only).