HP Care Pack - 3 Year - Service Depot - Maintenance - Electronic and Physical Service
Mfr PN: UM963E
SKU: 2072501
Regular price$187.02 
CASH / INTERAC$181.57
Availability: In stock (9999)
>> Eligible for free shipping* <<
(See note at the bottom of the page for details)
OVERVIEW
TECHNICAL SPECIFICATIONS
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HP Care Pack - 3 Year - Service Depot - Maintenance - Electronic and Physical Service

This HP Service Plan continues coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware repairs during the extended coverage period.

GENERAL INFORMATION
Manufacturer
Hewlett-Packard
Manufacturer Part Number
UM963E
Manufacturer Website Address
http://www.hp.com/ca
Brand Name
HP
Service Name
Care Pack
Product Type
Service
SERVICE INFORMATION
Service Main Type
Maintenance
Service Sub Type
Electronic and Physical
Service Details
  • When experiencing a problem, the customer must first place a call to a designated support telephone number
  • HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution
  • Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP
  • HP will then work with the customer remotely to isolate the hardware problem
  • If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support
  • HP will provide HP supported parts and materials necessary to return the hardware product to operating condition
  • HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them
  • HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP
  • An HP authorized courier will return the repaired or replaced product to the customer's location
    • Service Response Time
    7 Day - (Business Day)
    Service Duration
    3 Year
    Product Supported
  • HP Pavilion dv4-1400 Entertainment Notebook PC series
  • HP Pavilion dm3-1000 Entertainment Notebook PC series
  • HP Pavilion dv6-1300 Entertainment Notebook PC series
  • HP Pavilion dv4-2000 Entertainment Notebook PC series
  • HP Pavilion dv4-2100 Entertainment Notebook PC series
  • HP Pavilion dv7-3100 Entertainment Notebook PC series
  • HP Pavilion dv6-1200 Entertainment Notebook PC series
  • HP G5000 Notebook PC series
  • HP Pavilion dv7-2200 Entertainment Notebook PC series
  • HP Pavilion dm1-1000 Entertainment Notebook PC series
  • HP G71-300 Notebook PC series
  • HP Pavilion dm3-1100 Entertainment Notebook PC series
  • HP Pavilion dv4-1300 Entertainment Notebook PC series
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    bedirect is not responsible of reviews content even if we do have a moderation process to ensure that rating truly reflect community opinion. The rating is based on all available reviews for this product but only English one are displayed in this page.
    * Free shipping for order over $1000 (before Options, Shipping & Handling and Taxes) and under 100 lbs on eligible items
      (canadian destinations only).